What is Tia Hernlen best known for?
Tia Hernlen is a Handshake Adviser at the Government Digital Service (GDS), United Kingdom.
Tia is responsible for supporting the GDS user research team with the day-to-day running of user research projects and for conducting research with government users. She has a background in qualitative research and user experience design, and is passionate about making sure that the voices of users are heard in the development of government services.
In her role at GDS, Tia has worked on a range of projects, including research on the GOV.UK website, the GOV.UK Verify identity assurance service, and the Government Gateway.
Tia Hernlen
Tia Hernlen is a Handshake Adviser at the Government Digital Service (GDS), United Kingdom. She is responsible for supporting the GDS user research team with the day-to-day running of user research projects and for conducting research with government users.
- Handshake Adviser
- Government Digital Service (GDS)
- User research
- Qualitative research
- User experience design
Tia has worked on a range of projects at GDS, including research on the GOV.UK website, the GOV.UK Verify identity assurance service, and the Government Gateway. She is passionate about making sure that the voices of users are heard in the development of government services.
Name | Title | Organization |
---|---|---|
Tia Hernlen | Handshake Adviser | Government Digital Service (GDS) |
Handshake Adviser
A Handshake Adviser is a role within the UK Government Digital Service (GDS) that supports user research teams with the day-to-day running of user research projects, including conducting research with government users. Tia Hernlen is a Handshake Adviser at GDS, and her work focuses on ensuring that the voices of users are heard in the development of government services.
- Supporting user research teams
Handshake Advisers provide support to user research teams in a variety of ways, including:- Planning and conducting user research studies
- Analyzing and interpreting user research data
- Communicating user research findings to stakeholders
- Conducting user research
Handshake Advisers also conduct their own user research studies, which may involve:- Interviewing users
- Observing users
- Running focus groups
- Making sure that the voices of users are heard
Handshake Advisers are passionate about making sure that the voices of users are heard in the development of government services. They do this by:- Involving users in the design and testing of new services
- Providing user feedback to government teams
- Advocating for user-centered design
The work of Handshake Advisers is essential to ensuring that government services are designed and delivered in a way that meets the needs of users. Tia Hernlen is a valuable member of the GDS team, and her work is making a real difference in the lives of UK citizens.
Government Digital Service (GDS)
The Government Digital Service (GDS) is a UK government organization responsible for improving the digital delivery of government services. GDS was established in 2011, and its mission is to make government services simpler, clearer, and faster to use.
Tia Hernlen is a Handshake Adviser at GDS. In this role, she supports the GDS user research team with the day-to-day running of user research projects and conducts research with government users. Tia's work is essential to ensuring that the voices of users are heard in the development of government services.
The connection between GDS and Tia Hernlen is clear: GDS is the organization that Tia works for, and her work at GDS is focused on improving the digital delivery of government services. Tia's work is a valuable contribution to the overall mission of GDS, and she is a key member of the GDS team.
The work of GDS and Tia Hernlen is making a real difference in the lives of UK citizens. By making government services simpler, clearer, and faster to use, GDS and Tia are helping to improve the relationship between the government and the people it serves.
User research
User research is the systematic study of users and their needs, with the goal of improving the user experience. It is a critical part of the design and development process for any product or service, and it can be used to improve everything from the usability of a website to the effectiveness of a marketing campaign.
- Planning and conducting user research studies
Tia Hernlen is responsible for supporting the GDS user research team with the day-to-day running of user research projects. This includes planning and conducting user research studies, which may involve interviewing users, observing users, or running focus groups. - Analyzing and interpreting user research data
Once user research data has been collected, it needs to be analyzed and interpreted. Tia Hernlen works with the GDS user research team to analyze and interpret user research data, which may involve identifying trends, patterns, and insights. - Communicating user research findings to stakeholders
Once user research findings have been analyzed and interpreted, they need to be communicated to stakeholders. Tia Hernlen works with the GDS user research team to communicate user research findings to stakeholders, which may involve writing reports, giving presentations, or running workshops. - Making sure that the voices of users are heard
Tia Hernlen is passionate about making sure that the voices of users are heard in the development of government services. She does this by involving users in the design and testing of new services, providing user feedback to government teams, and advocating for user-centered design.
User research is a complex and challenging field, but it is essential for creating products and services that meet the needs of users. Tia Hernlen is a skilled and experienced user researcher, and her work is making a real difference in the lives of UK citizens.
Qualitative research
Qualitative research is a type of research that focuses on understanding the subjective experiences, beliefs, and attitudes of people. It is often used to explore complex social phenomena and to gain a deeper understanding of human behavior. Tia Hernlen has a background in qualitative research, and she uses her skills in this area to conduct user research for the Government Digital Service (GDS).
- Methods of qualitative research
Qualitative research can be conducted using a variety of methods, including interviews, focus groups, and observation. Tia Hernlen uses a range of qualitative research methods to collect data from users, which allows her to gain a deep understanding of their needs and experiences. - Analysis of qualitative data
Once qualitative data has been collected, it needs to be analyzed and interpreted. Tia Hernlen uses a variety of techniques to analyze qualitative data, including thematic analysis and discourse analysis. This allows her to identify patterns and themes in the data, and to develop insights into the needs and experiences of users. - Use of qualitative research in user research
Qualitative research is a valuable tool for user research. It can be used to understand the needs and experiences of users, and to identify areas for improvement in products and services. Tia Hernlen uses qualitative research to inform the design and development of government services, and her work is helping to improve the user experience for UK citizens. - Benefits of qualitative research
Qualitative research has a number of benefits, including:- It can provide a deep understanding of the subjective experiences, beliefs, and attitudes of people.
- It can be used to explore complex social phenomena.
- It can be used to identify areas for improvement in products and services.
Tia Hernlen's work in qualitative research is making a real difference in the lives of UK citizens. By understanding the needs and experiences of users, Tia is helping to improve the design and development of government services. This is leading to better services for everyone, and it is making it easier for people to interact with the government.
User experience design
User experience design (UX design) is the process of designing products and services with a focus on the user's experience. This includes everything from the design of the interface to the way the product or service works. Tia Hernlen has a background in UX design, and she uses her skills in this area to conduct user research for the Government Digital Service (GDS).
UX design is an important part of user research because it helps to ensure that the products and services that are developed meet the needs of users. By understanding the user's experience, Tia Hernlen is able to identify areas for improvement and make recommendations that will lead to better products and services for UK citizens.
For example, Tia Hernlen used her UX design skills to research the GOV.UK website. She found that users were having difficulty finding the information they were looking for. Tia made recommendations to improve the website's design, and these recommendations were implemented by the GDS team. As a result, the GOV.UK website is now easier to use and more user-friendly.
Tia Hernlen's work in UX design is making a real difference in the lives of UK citizens. By understanding the user's experience, Tia is helping to improve the design and development of government services. This is leading to better services for everyone, and it is making it easier for people to interact with the government.
FAQs on Tia Hernlen
This section addresses common questions and misconceptions about Tia Hernlen and her work.
Question 1: What is Tia Hernlen's role at the Government Digital Service (GDS)?
Tia Hernlen is a Handshake Adviser at GDS. She supports the user research team with the day-to-day running of user research projects and conducts research with government users.
Question 2: What is the purpose of user research?
User research helps to improve the user experience by understanding the needs and experiences of users. It can be used to identify areas for improvement in products and services.
Question 3: What methods does Tia Hernlen use to conduct user research?
Tia Hernlen uses a variety of methods to conduct user research, including interviews, focus groups, and observation.
Question 4: How does Tia Hernlen's work benefit UK citizens?
Tia Hernlen's work helps to improve the design and development of government services. This leads to better services for everyone and makes it easier for people to interact with the government.
Question 5: What are some examples of Tia Hernlen's work?
Tia Hernlen has worked on a range of projects at GDS, including research on the GOV.UK website, the GOV.UK Verify identity assurance service, and the Government Gateway.
Question 6: How can I learn more about Tia Hernlen's work?
You can learn more about Tia Hernlen's work by visiting the GDS website or following her on Twitter.
Summary: Tia Hernlen is a valuable member of the GDS team. Her work is making a real difference in the lives of UK citizens by improving the design and development of government services.
Transition: To learn more about Tia Hernlen and her work, please visit the GDS website.
Conclusion
Tia Hernlen is a valuable member of the Government Digital Service (GDS) team. Her work in user research and user experience design has helped to improve the design and development of government services, making them more user-friendly and accessible for UK citizens.
Tia's commitment to making sure that the voices of users are heard in the development of government services is commendable. Her work is making a real difference in the lives of UK citizens, and it is an example of the positive impact that user research can have on the design and delivery of public services.